Privacy Policy

Effective Date: 19 June 2025

At Observed Pty Ltd ("we", "us", "our"), your privacy matters. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you engage with our services, visit our website, or contact us.

1. What We Collect

We may collect personal information such as:

  • Your name

  • Business name

  • Contact details (email, phone number, address)

  • Project details and correspondence

  • Billing and payment information

We only collect what’s necessary to provide our services, communicate with you, and operate our business effectively.

2. How We Collect It

We collect information when you:

  • Fill out a contact form

  • Email, call or text us

  • Sign up for services (like hosting or branding)

  • Provide feedback or reviews

  • Browse our website (analytics, cookies etc.)

3. How We Use Your Information

We may use your personal information to:

  • Communicate with you about your project

  • Send invoices or receipts

  • Provide customer support

  • Improve our services and website experience

  • Meet legal or compliance obligations

We don’t sell, rent, or trade your personal information. Ever.

4. Storage & Security

Your information is stored securely using trusted platforms and service providers. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access or disclosure.

5. Third Parties

We may use trusted third-party tools (like website hosting, email, and payment systems) to help us operate smoothly. These services may store data outside of Australia. We only work with providers who prioritise data protection.

6. Access & Correction

You have the right to request access to or correction of your personal information. Just reach out—we’ll handle it promptly.

7. Cookies & Website Analytics

Our website may use cookies and similar technologies to understand how people use it and to improve your experience. You can adjust your browser settings to manage cookies.

8. Contact Us

If you have any questions about this policy or how we handle your data, you can get in touch at:

Observed Pty Ltd
Mount Coolum, Sunshine Coast QLD 4573
0401 474 178
studio@observed.com.au


We may update this Privacy Policy occasionally. If we make any big changes, we’ll post them here on our website.

Acknowledgement of Country

Acknowledgement of Country

Observed acknowledges the Kabi Kabi and Jinibara peoples as the Traditional Custodians of the land we work and create on here on the Sunshine Coast. We honour their deep and ongoing connection to Country, waters, skies, and stories. We pay our respects to Elders past and present, and recognise the strength, culture, and care of First Nations communities across this region.

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